Welcome and thank you for your interest in DMK Cosmetics.
We look forward to serving you and providing our special professional products to your professional practice or personal needs. We know that you, our valued customer, will appreciate our advanced and unique range of cosmetics. Our Customer Service goal is to make every effort possible to help your understand our products, through education providing you with excellent products and excellent Customer Service. We strive to make your ordering process enjoyable, easy and affordable. We welcome any constructive suggestions on how to better support you plus you ideas for new products that you would like to see created.
The following terms and conditions are designed to help maintain a high standard of service and the satisfaction of our valued partners. Danné Montague-King Co. and/or DMK Cosmetics reserves the right to refuse or discontinue trade with any customer that does not agree to or abide by the following terms and conditions.
Damage and Discrepancies: Notify our office within 3 business days of receipt of order to report any damages. It is necessary for you to call the carrier immediately for damage inspection and claim reimbursement. All original packaging materials and cartons must be retained for inspection purposes.
Shipment Refusals: If an order is returned because it was refused, you will be responsible for the shipping charges plus a 15% restocking fee. If re-shipped, double shipping charges will be applied. The restocking fee and shipping costs will be deducted for your order total before crediting your account. Please allow 10 days for credit to be issued.
Returns: All returns must be made within 14 days of receipt in new, unopened, and unused condition. No returns are allowed on opened products. There is a 15% restocking fee for all returned items. To obtain a RA# (Returned Authorization Number) call our customer service number at 562-944-0230. They will require the invoice number, your name, business name, account number, address, phone number and reason for return. Print the RA# on the outside of the returned package. Packages should be returned by traceable and insured shipping. You remain financially responsible for items lost in return. Packages may be refused if the RA# is not written on the outside of the box. Ship returns to: DMK Cosmetics, c/o RETURNS, 13030 Alondra Blvd., Suite 101-B, Cerritos, CA 90703.